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Postage & Packaging Information

UK - order 1st Class to 1 address£1.00 ( LP Orders £3.00 )
Europe - order Airmail to 1 address£2.50 ( LP Orders £4.00 )
Rest of World - order Airmail to 1 address£3.50 ( LP Orders £5.00 subject to change )
For large overseas orders, case of boxed or special sets with 5 or more CDs/DVDs, or LPs, we will advise on any additional delivery charge before despatch.

Deliveries And Returns

  1. Delivery: Your parcel will be despatched within seven days of receiving your order - but normally within 24 or 48 hours. Overseas delivery times will vary and you should allow up to 28 days maximum for delivery, although it will normally be much quicker than that. If an item is out of stock you can opt to be notified when we have it back in stock. We will also be happy to give you an estimate of the wait or suggest an alternative product where possible. Delivery charges are 1 per order (3.00 for LP's) (first class) to all orders to be delivered to a UK address; for European addresses there is a 2.50 (4.00 for LP's) nominal charge per order for airmail delivery; for the Rest of the World there is a 3.50 (5.00 for LP's) nominal charge per order for airmail delivery. On large overseas orders, we will contact you with a postage quote. In the case of boxed or special sets with 3 or more CD's/DVD's or LP's, we will contact you to advise on any additional delivery charge before despatch.
  2. Returns Policy / Order cancellation: If, for any reason, you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, but it must be unopened with any seals and/or shrink-wrap intact. Please contact us to say you are returning it, as soon as possible.

    You must return the unused product to us with the original documentation, as sent with each parcel. You must provide written confirmation of your order number and an explanation of the reason for cancellation. Delivery costs of returning any product will be payable by you, unless due to error on our part. We will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty or were not received initially with shrink-wrap or seals.

    If an item has been damaged in transit, or you have not been sent the item you ordered, report the situation to us as soon as possible, and delivery of a replacement item will be arranged. We are unable to exchange items that are not damaged, defective or incorrect.

    We reserve the right to refuse to deal with customers who we deem to be abusing or manipulating our returns & cancellation policy.

  3. Liability: liability for any direct, indirect or consequential loss or damage from use of the products is excluded to the extent permitted by law. Your statutory rights will not be affected.
  4. Law: English law will apply to the contract between us and the English courts will have jurisdiction in the case of any dispute.