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The Discovery Records
site follows the standard method of browsing in the
different product categories to choose the items you
wish to buy, and then adding them to a virtual "shopping
basket" on your way to the "checkout"
to make payment by credit card.
Choosing
a purchase: The genre headings are on the left
hand side - just click and enter the genre in which
you are interested. When you click to "Buy"
an item, it is placed in your "Basket". At
any time you may click "View Basket" to see
what you have selected. You can then carry on shopping,
change what you have selected, or click "Checkout"
and complete your order and payment.
Search Option:
There is a Search option given on the right hand side
- You can search by genre, a drop down list will appear
which will make it easier for you to choose from the
respective genres, you can also Search by Artist name,
Title name
or the Label.
Top
Ten: When you click on any of the given genre
links on the left hand side, you will find a Top Ten
section for the respective genre, this section showcases
the Top Ten discs for that particular genre and you
can find the details of the artist, label, & price.
There is also a "more" link given, when you
click on it you will get a detailed description about
the selected disc.
New
Releases: When you click on any of the given
genre links on the left hand side, you will find a New
Release section on the top right, this section showcases
the latest releases.
Special Offers:
When you click on any of the given genre links
on the left hand side, you will find a Special Offers
section on the bottom right. In here you will find all
the fantastic extra special money-saving offers currently
available for you to click and place right in your basket.
Changing
the quantity: If you decide you want more or
less of an item, go to "View Basket" and change
the quantity. Then click "Update".
Removing a
purchase: If you change you mind about a product,
go to "View Basket" and change the quantity
to zero. Then click "Update".
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Securely
confirming a payment: When you are happy about
the contents of your basket, click "Checkout".
You will now be taken through a couple of steps with
the protection of SSL security (see "Security"
below), and the page on which you enter them will display
the familiar secure site padlock. The first is to give
us your name and address details, including phone and
email contact, this is so that we can automatically
confirm receipt of your order by email, and speak to
you by phone if there is a problem with your order or
payment. We don't pass on your details elsewhere (see
"Privacy" below). Next you are asked for your
credit card details.
Please print the confirmation of your order when it
appears on screen, or make a note of your order number.
You will get a copy of the invoice with your order.
Nevertheless, if you have any query before it arrives,
it will be a great help if you have kept a copy of the
order form.
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Security
& using your credit card:
Your credit card details are safe with
Discovery Records
We want our customers to feel completely confident
when buying from us over the Internet. This is why we use
SSL (Secure Sockets Layer) encryption technology.Our system
is far safer than giving your credit card to a waiter who
takes it away to the back of a restaurant, for example, but
we all do that without question!
SSL is the industry-standard
security protocol, and it's used by our website to communicate
with secure browsers like Netscape and Internet Explorer.
This prevents anyone else from reading the details of
your credit card. In addition to this, after your order
has been transferred to our processing system all credit
card details are removed from the Website. Finally,
our sales order processing system and internal network
is protected by the latest firewall technology.
If, for any reason you do not wish to use your credit
card to make payment, you can print the order form where
prompted, and post it to us with a cheque or postal
order.
Cookies: A 'Cookie'
is a file in your web browser that enables us to recognise
your computer when you visit the site. Cookies are used
by many well-known websites to help collect information
to make certain parts of the site function properly.
If you have "disabled" the cookies file in
your browser, you may experience technical problems
with some parts of the site. (For example products you
have placed in your shopping basket may be lost.)
In the near future, we will use cookies to
personalise our Website, so that when you log on we
will recognise you and can save you re-typing your name
and address details etc.
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Terms & Conditions:
Orders for products from our website are accepted
on the following terms and conditions: -
1. Accuracy of website information:
we have used every effort to ensure that information on our
website is accurate. No warranty is however given as to the
accuracy of information provided.
2. Product description: we
will endeavour to ensure that any variation in the specification
of the products does not adversely affect the performance
of products supplied. Price and availability of products are
subject to change and we reserve the right to withdraw any
product from sale or to correct any error on the website without
incurring any liability.
3. Order confirmation: a
contract will be formed between us on our sending an e-mail
confirming your order to the address provided by you.
4. Price
and payment:
i. The price payable by you will be the price
of the product as advertised on our website at the time of
acceptance of your order; except in the case of manifest error
when the provisions of paragraph 2 above will apply.
ii. Prices are quoted inclusive of Value Added Tax at the
applicable rate but exclude the cost of delivery.
iii. Payment will be made by credit card when we accept your
order. Any refunds payable will normally be made as a credit
to your payment card.
5. Delivery: Your parcel will be despatched within seven
days of receiving your order - but normally within 24
or 48 hours. Overseas delivery times will vary and you
should allow up to 28 days maximum for delivery, although
it will normally be much quicker than that. We will
let you know promptly if a product is out of stock,
give you an estimate of the wait or suggest an alternative
product where possible. Delivery charges are free for
all orders to be delivered to a UK address; for all
other destinations there is a £2.00 delivery charge
per order. On large overseas orders, we will contact
you with a postage quote. In the case of boxed or special
sets with 3 or more CDs/DVDs, we will contact you to
advise on any additional delivery charge before despatch.
6. Returns Policy / Order
cancellation:If, for any reason, you are unhappy
with your purchase, you can return it to us in its original
condition within 7 days of the date you received the
item, but it must be unopened with any seals and/or
shrink-wrap intact. Please contact us to say you are
returning it, as soon as possible.
You must return the unused product to us with the original
documentation, as sent with each parcel. You must provide
written confirmation of your order number and an explanation
of the reason for cancellation. Delivery costs of returning
any product will be payable by you, unless due to error
on our part. We will issue a full refund for the price
you paid for the item. We can only accept the return
of opened items if they are faulty or were not received
initially with shrink-wrap or seals.
If an item has been damaged in transit, or you have
not been sent the item you ordered, report the situation
to us as soon as possible, and delivery of a replacement
item will be arranged. We are unable to exchange items
that are not damaged, defective or incorrect.
We reserve the right to refuse to deal with customers
who we deem to be abusing or manipulating our returns
& cancellation policy.
7. Liability: liability for
any direct, indirect or consequential loss or damage from
use of the products is excluded to the extent permitted by
law. Your statutory rights will not be affected.
8. Privacy: If you tick the
appropriate box in the purchase section, we will add your
email address to our mailing list for news and special offers
when you place an order with us; and from time to time may
make details of our customer database available to carefully
vetted third parties who may be of interest to you for marketing
purposes. If at a later date you wish to remove your address,
please send an email to webmanager@discovery-records.com
and check that " remove from mailing list " is in
the subject box.
9. Law: English law will
apply to the contract between us and the English courts will
have jurisdiction in the case of any dispute.
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We hope you enjoy your time on the Discovery
Records web site. We welcome your comments, positive or negative,
as we continue to improve our selection and service and look
after your CD and DVD needs.
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